Last updated: September 6, 2026
This Return & Refund Policy applies to customized products purchased from PIY Gifts through piy-tech.com.
1. Customized Products
Our products are made, printed, engraved, or otherwise customized to each customer’s approved artwork and order specifications. Because customized products cannot normally be resold, the approval and return rules below apply.
2. Approval Before Dispatch
Before dispatch, we will provide photos of the finished customized products for the customer’s approval. The order will not be shipped until approval is received.
If the customer does not approve the finished-product photos, the customer may request a remake or cancellation and refund before dispatch. Any requested change to artwork, specifications, quantity, color, size, or process may require additional cost and production time if it differs from the original approved order.
3. Final Sale After Approval and Dispatch
Once the customer approves the finished-product photos and the order has been handed to the carrier, customized products are final sale. We do not accept returns, exchanges, cancellations, or refunds after dispatch because of a change of mind, subjective preference, or an error in artwork, spelling, dimensions, colors, or other specifications that the customer previously approved.
4. Damaged, Defective, Incorrect, or Non-Conforming Products
The final-sale rule does not apply when products arrive damaged, defective, incorrectly produced, or materially different from the customer-approved artwork or order specifications.
Please report an eligible problem within 7 calendar days after delivery by emailing service@piy-tech.com. Include:
- Your order number and contact details;
- A clear description of the problem;
- Clear photos or videos showing the product, the defect or damage, and the shipping packaging; and
- The quantity affected.
5. Resolution
After reviewing the evidence, we may provide an appropriate remedy such as a remake, replacement, partial refund, or full refund, depending on the nature and extent of the verified issue. We normally review complete claims within 3 business days.
Do not return customized products without our written authorization. If a physical return is required for a verified seller-caused defect, damage, incorrect item, or material non-conformity, we will provide return instructions and cover the reasonable authorized return shipping cost. Unauthorized or collect-on-delivery returns may be refused.
6. Refund Processing
Approved refunds will be sent to the original payment method within 7 calendar days. Your bank, card issuer, or payment provider may require additional time to post the refund.
7. Contact Us
For questions about this policy or an order, contact service@piy-tech.com.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.